Terms of service

Terms of Use

These Terms of Use apply to your access and use of auragemjewels.com, which is owned and operated by AuraGem Jewels and its associated services.

Please read these Terms carefully before using our website or purchasing any products. By accessing or using the platform, you confirm that you agree to follow these Terms. If you do not agree with any part of these Terms, you should discontinue using the website immediately.

Updates to These Terms

AuraGem Jewels may revise or update these Terms of Use from time to time without prior notice. Any changes will be posted on this page, and the updated version will be effective immediately upon publication. Your continued use of the website after changes are made indicates your acceptance of the revised Terms.

Terms for Buyers

AuraGem Jewels is committed to offering high-quality jewelry crafted with 100% genuine gemstones, 925 sterling silver, and gold-filled materials. We specialize in precious and semi-precious gemstones, including but not limited to Opal, Emerald, Tourmaline, Tanzanite, Morganite, Aquamarine, Moonstone, and other natural stones.

Each product is carefully inspected to ensure authenticity and quality before dispatch.

Shipping Policy

AuraGem Jewels provides worldwide shipping at no additional cost. We work with reliable courier partners and insure all shipments to ensure safe and secure delivery.

Estimated delivery timelines:

  • Standard Processing: 1–3 working days

  • USA: 6–10 working days

  • UK: 5–8 working days

  • Germany: 12–15 working days

  • Other Countries: 14–21 working days

Delivery times may vary slightly due to customs clearance or local courier operations.

Return Policy

We offer a 15-day return policy for your peace of mind. If you are not satisfied with your purchase or if the item arrives damaged or defective, you may request a return within 15 days of delivery.

  • There are no return charges for eligible returns.

  • Returned items must be unused and in original condition.

Refund Policy

In the event that an order is lost during transit or held permanently by customs and cannot be delivered to the buyer, AuraGem Jewels will issue a full refund to the original payment method.

Refunds will be processed once the issue is confirmed with the shipping partner.

Customer Care

For any questions, concerns, or assistance related to your order or our policies, please contact us at:

Email: contact@auragemjewels.com